Refund policy

Office Hours

Monday to Saturday
10:00 AM – 7:00 PM

Contact Information

Queries received outside working hours will be addressed on the next working day.

1. Valid Reasons for Exchange

(Exchange requests must be initiated within 3 days from the date of delivery)

Exchanges are allowed only under the following conditions:

i) Manufacturing / Production Defects

Products with genuine manufacturing or production defects are eligible for exchange.
After verification, the exchange will be processed without any additional product cost.

ii) Size Exchange

Customers may request an exchange due to size issues.
Size exchanges are subject to:
- Availability of the requested size
- Payment of applicable exchange charges (including dry cleaning and re-courier costs)

Note: Order cancellations are not permitted once the order is placed.

2. Exchange Process

If the requested product or size is unavailable:

Customers may:
1. Choose an alternative product of equal value, or
2. Receive a coupon code equivalent to the product value for future use

3. Eligibility Criteria

Exchange requests must be raised within 3 days of delivery.
Only one exchange is allowed per order.
Products must be unused, unwashed, and returned in original condition with tags and packaging intact.
The company reserves the right to reject requests that do not meet these conditions.

4. Mandatory Proof Requirement

A continuous unpacking video is required for all defective or incorrect product claims.

The video must:

Failure to provide valid video proof may result in rejection of the request.

5. Return Shipping Policy

Reverse pickup is not provided.
Customers must return the product via a nearby courier service at their own expense.
The company is not responsible for loss or damage during return transit.

6. Non-Eligible Cases

Exchange requests will not be accepted in the following situations: